Privacy Policy for Zeko Jewels
Welcome to Zeko Jewels. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit our website, www.zeko-jewels.com, and associated services (collectively, the "Platform"). We understand the importance of your privacy and are committed to safeguarding your personal information. Please read this policy carefully to understand our practices regarding your information.
By using our Platform, you agree to the terms of this Privacy Policy.
Information We May Collect
Information you provide by filling out forms on our Platform, including registration, subscription to our services, and feedback. Details of transactions you carry out through our Platform, including order fulfillment. Information from your correspondence with us. General demographic and non-personal information. Device information, including your IP address, operating system, and browser type. Location data when you use our mobile application, if applicable. Any other information that enhances your experience on our Platform.
How We Use Your Information
We may use your information for the following purposes:
To provide you with products and services you request and to manage your account.
To communicate with you about your orders or inquiries.
To improve our services and enhance your user experience.
To send you marketing communications, special offers, and promotions that may interest you (with your consent).
To conduct market research and analyze user behavior for better service delivery.
Disclosure of Your Information
We may share your information as follows:
Marketing Purposes: We may share your information with third parties for marketing purposes, subject to your consent.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that business transaction.
Legal Compliance: We may release your information when we believe it is necessary to comply with the law or protect our rights, property, or safety.
Data Storage and Security
We will store your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. We implement reasonable technical and organizational measures to protect your information against unauthorized access, loss, or alteration. However, please be aware that no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
Accessing and Amending Your Information
You have the right to access and correct your personal information. You can do this by logging into your account on our Platform or contacting us directly. You can also opt out of receiving marketing communications at any time through the unsubscribe link in our emails.
Refund Policy
Zeko Jewels is committed to ensuring your satisfaction with your purchase. If you are not completely satisfied with your order, you may request a refund under the following conditions:
Eligibility for Refund: Products must be returned in their original condition, unused, and with all tags and packaging intact. We do not accept returns for customized or personalized items.
Timeframe: You have 2 days from the date of purchase to initiate a return and request a refund.
Procedure: To request a refund, please contact our customer service at info@zeko-jewels.com with your order number and the reason for the return. We will provide you with instructions on how to return the item.
Refund Process: Once we receive your returned item and verify its condition, we will process your refund within 1-3 business days. Refunds will be issued to the original payment method used at the time of purchase.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our Platform with an updated effective date. We encourage you to review this policy periodically for the latest information on our privacy practices.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at info@zeko-jewels.com.
